These terms govern your use of this website and, unless replaced by a signed agreement, our supply of products, custom panels and engineering services from Surrey, British Columbia.
These Terms of Service govern your use of the Highvolt Electric website and, unless replaced by a signed agreement or by a quotation and purchase order accepted by us, our supply of electrical distribution products, custom panels, engineering services and project management support.
They are an agreement between you, the customer or website visitor, and Highvolt Electric, 6575 192 St, V4N 5T8, Surrey, BC, Canada. By using this website, requesting a quotation or placing an order, you agree to these terms.
Where a written quotation, contract, specification or purchase order contains different terms, those terms prevail over these Terms of Service to the extent of the inconsistency for that transaction. If you do not agree with these terms, please do not use the website or place an order.
You may use this website for lawful business purposes, to learn about our products and services and to contact us. You must not:
We may change, suspend or withdraw any part of the website at any time without notice.
Product descriptions, images, catalogues, datasheets and specifications are provided for general information and are drawn from manufacturer information. Products, models, part numbers and specifications change without notice, and appearance may differ from the images shown.
Information on this website is not an offer to sell. Availability, suitability and price are confirmed only in a written quotation or order confirmation. Manufacturer names and trademarks belong to their respective owners and are used for identification purposes only.
Quotations are prepared in Canadian dollars and, unless stated otherwise, exclude applicable taxes, freight, duties and handling. Quotations are valid for the period stated in them, or for 15 days if no period is stated.
Prices are subject to change where product cost, currency, tariff, freight or specification changes before the order is confirmed. We may correct clerical or pricing errors before an order is accepted. Orders are binding on us only when we confirm them in writing. Minimum order values, manufacturer minimum quantities and extended lead times may apply to certain products.
Unless we have approved credit terms in writing, payment is due before shipment. Where approved account terms apply, invoices are payable net 30 days from the invoice date unless the quotation states otherwise. GST, and BC PST where applicable, are charged as shown on the invoice.
Overdue amounts may be charged interest at 2% per month (26.82% per year), before and after judgment, together with reasonable collection costs, up to the maximum amount permitted by law. We may suspend deliveries and further work while an account is overdue.
Delivery dates and lead times are estimates based on manufacturer and carrier information and are not guaranteed. We may make partial shipments, and each shipment may be invoiced separately.
Risk of loss or damage passes to you when the products are collected by the carrier or picked up from our premises, unless another arrangement is agreed in writing. Title passes to you when we receive full payment. You are responsible for receiving, unloading, inspecting and storing products on delivery, and for reporting visible damage or shortage within two business days.
We are not responsible for delays caused by circumstances outside our control, including manufacturer or carrier delays, customs clearance, material shortages, labour disruption, utility interruption, severe weather, fire or any other event beyond our reasonable control.
Custom panels, engineered assemblies, cut lengths and specially ordered or non stock products cannot be cancelled once production or procurement has begun, and are not returnable except where the product is defective or incorrectly supplied by us.
Stock products may be returned within 30 days of delivery if you first obtain a return authorization and the products are unused, in original packaging and in resaleable condition. Returns are subject to the manufacturer's return conditions, any restocking charge applied by the manufacturer or by us, and return freight paid by you. We may decline returns of products that have been installed, modified or used, or that are outside the manufacturer's return window.
Products supplied by us carry the warranty provided by their manufacturer. We pass that warranty on to you and will help administer a claim, but we do not provide a separate warranty for manufactured products.
Custom panels and engineering services we provide are warranted to be free from defects in materials and workmanship for 12 months from delivery or commissioning, whichever occurs first, when installed and used in accordance with our documentation and applicable codes.
This warranty does not cover normal wear, consumables, damage from misuse, incorrect installation, unauthorized modification, incorrect power supply, environmental conditions outside the specified ratings, or defects in third party components beyond our control. Our obligation is limited, at our option, to repairing or replacing the defective item or refunding the amount paid for it. Warranty work must be authorized by us in advance.
When we design, build or program panels, or provide engineering and project management services, we rely on the information you provide. You are responsible for the accuracy and completeness of specifications, drawings, load data, site conditions, sequences of operation, and for any approvals required from owners, consultants or authorities.
Drawings issued for review must be checked and approved by you within the period stated. Approval releases us to manufacture, and changes requested after approval may change price and delivery schedule. Existing site conditions and measurements are to be verified by you unless we agree in writing to verify them.
Where a project requires professional engineering certification, sealed drawings, permits or inspections, those services are provided separately by appropriately qualified professionals or by the authorities having jurisdiction.
Unless we have a separate written agreement and hold the required licences, we do not provide regulated electrical installation work. Installation, connection and commissioning of products and panels must be carried out by licensed electrical contractors holding the required permits, with inspections arranged through Technical Safety BC where applicable.
You are responsible for site safety and safe working conditions, and for confirming that products and equipment are suitable for the environment and application in which they are installed. Manufacturer documentation and instructions must be followed.
The content of this website, and the drawings, documents, software and designs we create, belong to us or our licensors and are protected by copyright and other laws. You may use documents we issue to you for the project they were issued for, including sharing them with consultants and contractors working on that project. You may not reproduce them for another project, or share them with a competitor, without our written permission.
Drawings, specifications and other materials you provide remain yours. You grant us permission to use and reproduce them as needed to quote, manufacture, program and supply what you have asked for.
Each party will protect the other's non public technical, commercial and pricing information and use it only for the purposes of the transaction. These obligations do not apply to information that is publicly available, that a party already held without an obligation of confidence, that is independently developed, or that must be disclosed by law.
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, production, goodwill, data or business opportunity, however caused, including delays, downtime or production loss.
Our total aggregate liability for any claim arising out of or related to products or services we supply is limited to the amount you paid us for the specific products or services giving rise to the claim.
Nothing in these terms excludes or limits liability for fraud, for gross negligence, for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by applicable law. Nothing in these terms affects rights you have under the Business Practices and Consumer Protection Act (British Columbia) or other consumer protection legislation that cannot be waived.
You will indemnify us against third party claims, losses and costs, including reasonable legal fees, arising from designs, specifications or materials you supplied, from your installation, use or combination of products in a way we did not approve, or from your breach of these terms, except to the extent the claim is caused by our negligence or breach.
Products from third party manufacturers are governed by their own warranties, documentation and terms. Our website may link to third party sites that are not under our control; we are not responsible for their content or practices.
We handle personal information as described in our Privacy Policy, which forms part of these terms.
We may decline an order, cancel an unfulfilled order, or suspend the website or supply where we reasonably believe there is a credit risk, a legal or safety concern, a breach of these terms, or incorrect product or pricing information that we cannot correct.
These terms are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia. The parties submit to the exclusive jurisdiction of the courts of British Columbia sitting in Vancouver, subject to any right you may have to bring a claim in another forum under mandatory consumer protection law.
Before starting a legal proceeding, both parties agree to try to resolve the dispute in good faith through discussion and, where appropriate, mediation.
We may update these terms from time to time. The version posted on this page, with its effective date, applies to your use of the website and to orders placed after it is posted. Terms in a quotation or signed agreement govern the transaction it covers.
If any part of these terms is found unenforceable, the rest remains in effect. A failure to enforce a term is not a waiver of it. These terms, together with any quotation, order confirmation or signed agreement, are the entire agreement between us about their subject matter. Headings are for convenience only. These terms are written in English; any translation is for convenience and the English version governs.
Questions about these terms can be directed to sales@highvoltelectric.ca or (250) 990 5555.
Highvolt Electric, 6575 192 St, V4N 5T8, Surrey, BC, Canada. Email sales@highvoltelectric.ca. Telephone (250) 990 5555.