Highvolt Electric respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and safeguard it, and the choices available to you.
This policy applies to this website and to personal information we collect in the course of supplying electrical distribution products, building custom panels and providing engineering and project management services to customers, suppliers and partners in British Columbia and across Canada.
We handle personal information in accordance with the Personal Information Protection Act (British Columbia) (PIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies, and Canada's Anti-Spam Legislation (CASL).
Highvolt Electric is based in Surrey, British Columbia, Canada, at 6575 192 St, V4N 5T8, Surrey, BC, Canada. Our privacy officer is responsible for our compliance with this policy and can be reached at sales@highvoltelectric.ca or (250) 990 5555.
Depending on how you interact with us, we may collect:
We do not knowingly collect sensitive personal information unless you choose to provide it and it is needed for the work you have asked us to do.
We collect, use and disclose personal information with your consent, which may be express or implied by the circumstances. In most cases you provide consent when you send an enquiry, request a quotation, place an order or engage us for services.
You may withdraw consent at any time on reasonable notice, subject to legal or contractual restrictions. Withdrawing consent may mean we can no longer provide certain products, services or support. Where information is needed to complete a transaction or meet a legal obligation, we may continue to use it as permitted by law.
Some of our service providers, including website hosting, email and software providers, may store or process personal information outside Canada, primarily in the United States. Information held outside Canada is subject to the laws of that jurisdiction and may be accessible to its authorities.
We use contractual and organizational measures to require a comparable level of protection, and we remain accountable for personal information held by our service providers. Contact us for more information about our use of service providers outside Canada.
We send commercial electronic messages only where we have express consent, or where consent may be implied, for example where you have an existing business relationship with us or have asked us for information. Every commercial message includes a way to unsubscribe, and you can also ask us to stop by replying to the message or emailing us.
Unsubscribing stops marketing and business development messages. It does not stop messages we need to send to deliver a product or service, such as quotations you requested, order confirmations, delivery notices, invoices and warranty information.
We keep personal information only as long as necessary for the purposes described in this policy and to meet legal, tax, accounting and insurance requirements. Project, quotation and transaction records are generally kept for at least seven years after the end of the business relationship or completion of the work, and longer where a warranty, claim or legal obligation requires it.
When information is no longer needed, we destroy, delete or anonymize it using secure methods.
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. These include limiting access to the employees and contractors who need it, password protected systems and accounts, secure storage for paper records, confidentiality obligations for staff and service providers, and secure disposal of records.
No method of transmission or storage is completely secure. If we become aware of a breach of security safeguards involving personal information under our control, we will assess and report it as required by applicable privacy law.
Subject to applicable law, you may ask to access the personal information we hold about you, ask us to correct information that is inaccurate or incomplete, ask how we handle information, withdraw consent, or ask us to stop sending commercial messages.
Send your request to sales@highvoltelectric.ca or call (250) 990 5555 and describe what you need. We may ask for information to verify your identity before responding. We respond within the time required by applicable law, generally 30 days. Where we cannot provide access to some information, we will explain why, as the law requires.
If you have a concern about how we handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca), or the Office of the Privacy Commissioner of Canada (priv.gc.ca) for matters under federal law.
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Our website may link to manufacturer, supplier or other third party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
We may update this policy to reflect changes in our practices or the law. The current version is posted on this page with the date it was last updated. Where a change significantly affects how we use information we already hold, we will take reasonable steps to inform affected individuals where required.
Questions about this policy or our privacy practices can be directed to our privacy officer at sales@highvoltelectric.ca or (250) 990 5555.
Highvolt Electric, 6575 192 St, V4N 5T8, Surrey, BC, Canada. Email sales@highvoltelectric.ca. Telephone (250) 990 5555.